Spanning two generations, with over forty years of experience, Chicago Backflow, Inc. started off as a family-owned business and remains that way to this day. Our team of 12 licensed CCCDI inspectors not only service the greater Chicago metropolitan area, but also Northwest Indiana and all the way to the borders of Iowa and Wisconsin. The belief in growing together as a family and treating your team with respect is one of the cornerstones around which this company is built.

We took some time to speak with Doug Eisenhauer, the current president of CBI, to learn more about how the company got started and how they became known as the best in the Midwest when it comes to backflow specialists. Doug has been an integral part of the business for over 18 years. When asked what his favorite part of working there was, he responded, “Being a third-generation legacy can be challenging at times, but in a good way. Maintaining the ideals while continuing to advance and prosper together for generations to come is one of their company’s main goals. We are a super strong, wonderful company to work for and the mentality that we focus on radiates out to the work we do for our customers as well. The joy of collaborating with everyone to create new ideas and solutions while constantly moving with forward progression in mind is top priority. The greatest part of all of this is watching other people excel and evolve into the best version of themselves. The ability to foster an environment that allows full creative potential, helping and watching others mature into new positions, whether it’s within my organization or outside of it, that’s what I’m passionate about. The team atmosphere at CBI is truly unique and something we prioritize on a daily basis. “

Doug represents the third generation of a family of plumbers. His grandfather, Ike Eisenhauer, started Eisenhauer Plumbing back in 1972.  At that time, backflows didn’t exist, they were just a small family-owned plumbing business. Over the years, they continued to invest their time in providing top tier service and support to their customers by keeping up to date on the best practices and training available. When backflows became more prevalent in the early eighties, Doug’s father, Mike Eisenhauer, took an interest in learning all he could about this expanding technology and the Safe Water Drinking Act. Mike began traveling to different cities to inquire what their backflow program looked like and how each city planned to handle the transition into these new safe drinking water regulations. Many city officials had no idea what to expect, or how best to adapt their current systems to match what soon would become a government-regulated mandate, backflow prevention. Mike advocated for years for the Safe Water Drinking Act and all the benefits it would bring helping the mission to keep our drinking water clean and safe from contamination.

With the very first backflow preventers in place, installed by Eisenhauer Plumbing, the mandated yearly testing became a vital part of the initiative.  Mike played a fundamental part in writing the rules and regulations put in place for all backflow testing. This included the maintenance parameters as well as original installation protocols. The initial committee for safe water and backflow prevention was formed in 1985 and was comprised of a team of five people. Being a part of that committee helped build the foundation for the small family-owned plumbing business that was Eisenhauer Plumbing to evolve into what CBI is today. With the intention of providing services to the expanding backflow industry, the new business direction took off immediately from day one, all while maintaining the superior support and service standards they had instilled from the very beginning. When speaking with Mike about this, he advised, “Staying on the cutting edge of the industry allowed us to transition easily once the yearly testing was instated. We were able to assist in setting up and rolling out programs for our customers to ensure the proper guidelines were attained moving forward at their locations.  It was always the right idea and had the best interest of the community at heart. In 1992, CBI was born.

In keeping with this philosophy of offering cutting edge opportunities to help guide their customers, CBI is the only backflow testing company to offer an “all-inclusive” service package. The all-inclusive program allows for peace of mind when it comes to ensuring your backflow is kept in top working condition. It includes the annual testing and certification of the backflow device, as well as internal parts and repairs as needed for no additional cost. In addition, the backflow valve is covered for the next 12 months if any emergency return trips are needed. This helps alleviate any unexpected bills for repairs or even return service calls, allowing for onsite repair to be included at the time of evaluation with no extra cost incurred.

Another benefit of working with CBI is our amazing customer service. When you reach out to us, you get to speak with one of our team members directly. Supporting each of our backflow inspectors is a full office staff of the most experienced group in the industry. We believe in interacting and resolving any problems that come up without running you through automated menus or outsourced representatives. The philosophy of maintaining the relationships with our clientele and providing a collection of talented individuals pulling together to harmonize in protecting our drinking water, has not changed, even as technology has advanced. We are dedicated to achieving optimal results by providing only the best support and inspectors for our services which are available 24 hours a day, 7 days a week.  Holding to these standards, our attention to detail, and working to protect our water resources over the years, has allowed us to build the trust needed to grow our business into the premier backflow testing company in the country.