When partnering with Chicago Backflow, we go above and beyond to ensure that the customer has outstanding experience with our certified and professional inspectors providing whatever service their backflow device may require. We offer testing, inspection, installation, repair and emergency services with our CBI Promise guiding everything we do. Each different part of our promise is represented as a different point on the 6-pointed star on our logo! It is our hope that each part of the CBI promise will inform you what we guarantee each time you partner with Chicago Backflow!
The first point of the star is that we promise to provide superior customer service. Our team is not only comprised of knowledgeable professionals in the field but also knowledgeable professionals in the office! We have full-time customer service staff members that are ready and able to assist you as well as answer any questions you may have about everything backflow. Think you might need a backflow device but aren’t sure? We can help you with that too! Our customer service representatives are real people who are excited to help you out in any way they can. When you call or contact Chicago Backflow, there will always be a real person on the other end of the line, with no machines or automated responses guaranteed. The combined knowledge of backflow and backflow operations of over 50 years, makes our office staff the best in the business! We handle thousands of inquiries throughout the year with care, expertise, professionalism, urgency and sometimes… a bit of humor! When you call or email Chicago Backflow, you are talking to someone that truly cares about getting your backflow needs taken care of quickly and efficiently.
The next part is that we promise to provide exceptionally skilled mechanics. Whether your backflow preventer needs cleaning, or is not functioning properly, the plumber acting as a backflow inspector may not have the experience or knowledge to fix the problem, if they even catch it at all! This is not, and never will be the case with Chicago Backflow. Each and every time you schedule your backflow test and certification with CBI, it is guaranteed your inspection will be completed by a fully licensed backflow inspector that ONLY tests, certifies, and repairs/installs backflow preventers. Backflow testing is CBI’s specialty.
Another part of our promise is to leave your facility cleaner than we found it. There is nothing worse than hiring a company to help you with a problem or provide a service and when they leave you have another problem on your hands! Sometimes other contractors leave a mess making it feel like you’re taking one step forward, but two steps back. At CBI our only goal is to help you. When we are there testing, repairing or installing your backflow device we promise that after we are finished, we will leave the place looking better than we found it.
The fourth point of our star represents that we promise to test and certify your new backflow assembly. Keeping up with repairs, installations, yearly tests and all the other maintenance that comes with owning a backflow preventer can be a full time job! Chicago Backflow prides our self on being able to offer you a full package backflow testing service at a low cost. Most newly built homes and businesses and irrigation systems should already have backflow preventers installed before reaching main water lines. If you are unsure of whether your property is up to code for your local area, set up an appointment with us and we will send a certified backflow tester out to assist you. They will suggest where you’d need to install any backflow devices.
The final promise and point on our star is that we use only materials that are code approved and compliant with industry standards. This ensures that you have peace of mind that the professionals who are coming to test, repair, or install your backflow device are using the correct materials so that when they leave your device is working properly.
Chicago Backflow, Inc. started off as a family-owned business and remains that way to this day. We are dedicated to achieving optimal results by providing only the best support and inspectors for our services, which are available 24 hours a day, 7 days a week. Contact us today, or give us a call at (708) 389-5600.