Frequently Asked Questions
General Questions About Backflow Testing
Backflow testing ensures your backflow preventer works properly, protecting your drinking water from contamination. This is essential to comply with local Chicago regulations and safeguard public health.
Chicago and most areas, annual backflow testing is required by law. Regular testing ensures compliance and keeps your water system safe.
Our certified technician will check the valves, seals, and overall function of your backflow preventer to ensure it’s preventing water from flowing backward. The process typically takes about 20–30 minutes per device.
Absolutely! Chicago Backflow Inc. is fully certified and licensed to perform backflow testing, repair, and certification in compliance with all local and state regulations.
Our pricing is competitive and transparent, depending on the number and type of devices.
Service Questions
Yes, our all-inclusive service pricing includes any necessary repairs, up to 12 months after the test date. If you elect not to use the all-inclusive backflow service and your device fails, we’ll provide a detailed estimate, perform the repair, and retest it to ensure compliance.
We handle all types, including reduced pressure zone (RPZ) devices, double-check valve assemblies, and pressure vacuum breakers.
Yes, we’re available 24/7 for emergency repairs to minimize downtime and ensure your system stays compliant and safe.
All our technicians are fully licensed, insured, and trained to the highest industry standards. You can trust us to deliver reliable and professional service.
We provide a comprehensive one-year warranty on all parts and labor, giving you peace of mind about the quality of our work.
Compliance Questions
Yes, after each test, we submit the required paperwork (or online submission) directly to the water authority and provide you with a copy for your records.
If your device fails, we’ll walk you through the issue, recommend a solution, and complete the necessary repairs quickly. Retesting is included with any repair service.
Yes, we specialize in Chicago and surrounding areas, ensuring we meet all local water authority standards and requirements.
Scheduling Questions
We can typically schedule your test within 1–2 business days. For emergencies, we offer same-day service.
Yes, we’ll send you reminders 90 and 60 days before your test is due, and even call you if you still haven’t scheduled by the time you’re 30 days out from your next due date. We make sure you’ll never miss a deadline.
Reputation and Review Questions
Yes! Visit our website or Google Business page to see testimonials from our satisfied customers. Will we link these pages here?
We’ve served a wide range of industries, from restaurants and apartment complexes to hospitals and manufacturing facilities. We’re confident in our ability to meet your unique needs.
The CBI Promise: superior customer service, highly skilled technicians, cleanliness, compliance with all codes, proper testing and certification, and a one-year warranty on all work.
Yes, Chicago Backflow Inc. is fully insured, so you’re protected in the rare event of any damage during service.