Frequently Asked Questions
General Questions About Backflow Testing
Backflow testing ensures your backflow preventer works properly, protecting your drinking water from contamination. This is essential to comply with local Chicago regulations and safeguard public health.
Illinois and Indiana require annual backflow tests. Contact CBI today to schedule.
Our certified technician will check the valves, seals, and overall function of your backflow preventer to ensure it’s preventing water from flowing backward. The process typically takes about 20–30 minutes per device.
Yes, in Illinois and Indiana! CBI is an Illinois licensed plumbing firm (O-55) and all inspectors hold a Cross-Connection Device Inspector (CCCDI) certification. CBI also has inspectors that are Indiana Department of Environmental Management (IDEM) certified backflow devices testers.
Our pricing is competitive and transparent, depending on the number and type of devices.
Service Questions
Yes, our all-inclusive service pricing includes any necessary repairs, up to 12 months after the test date. If you elect not to use the all-inclusive backflow service and your device fails, we’ll provide a detailed estimate, perform the repair, and retest it to ensure compliance.
We handle all types, including reduced pressure zone (RPZ) devices, double-check valve assemblies, and pressure vacuum breakers.
Yes, we’re available 24/7 for emergency repairs to minimize downtime and ensure your system stays compliant and safe.
All our technicians are fully licensed, insured, and trained to the highest industry standards. You can trust us to deliver reliable and professional service.
We provide a comprehensive one-year warranty on all parts and labor, giving you peace of mind about the quality of our work.
Compliance Questions
Yes, after each test, we submit the required paperwork (or online submission) directly to the water authority and provide you with a copy for your records.
If your device fails, we’ll walk you through the issue, recommend a solution, and complete the necessary repairs quickly. Retesting is included with any repair service.
Yes, CBI has worked in Illinois and Indiana for over three decades and are familiar with backflow regulations in both states. Backflow regulations can vary by jurisdiction, CBI is aware of all plumbing and backflow regulations in your area.
Scheduling Questions
We can typically schedule your test within 1–2 business days. For emergencies, we offer same-day service.
Yes, we’ll send you reminders 90 and 60 days before your test is due, and even call you if you still haven’t scheduled by the time you’re 30 days out from your next due date. We make sure you’ll never miss a deadline.
Reputation and Review Questions
Yes! Visit our Google Business page to read 5 star reviews from clients.
CBI serves a wide range of industries including restaurants, apartment complexes, hospitals, manufacturing facilities, high-rise buildings, and of course, residential homes. We are confident in our ability to meet your backflow needs.
The CBI Promise: superior customer service, highly skilled technicians, cleanliness, compliance with all codes, proper testing and certification, and a one-year warranty on all work.
Yes, Chicago Backflow Inc. is fully insured, so you’re protected in the rare event of any damage during service.
